You’ve chosen your merchandise, built your website and attracted new customers to your e-commerce business. Next comes the challenging task of determining how you will get your merchandise to your customers with the least amount of expense or hassle.
The good news is that there are many good shipping couriers to choose from today. The bad news is that the long list of options can make it difficult for new e-commerce merchants to settle on a single company.
To help you in the process, we have a few factors to consider when choosing a courier for your wholesale business.
A reputable shipping courier will probably offer customer testimonials on their website, attesting to the quality of their service.
In addition to reading through the testimonials to ascertain what customers like about the courier, examine the types of customers to whom the courier typically caters. If they are in a similar industry to your own, the company is more likely to be experienced in shipping the type of items you will typically have.
Some couriers offer faster service than others, and time is of the essence when it comes to keeping your customers happy. Find out what types of services are available and how long shipping takes for each service. Weigh the cost of the service against the time frame to find the best value for your customer’s shipping dollar.
Consistency and Reliability
Testimonials can paint a picture of a courier’s consistency and reliability, but it is a good idea to check Google or courier discussion threads on our forum for complaints against the company.
If your courier does not offer 24/7/365 service, look for a company that does. This is a standard in the courier industry today, and there is no reason why you can’t find a company that offers consistent service all day, every day of the year.
To ensure the best value for your shipping costs, look for a courier that provides a variety of shipping options. High quality companies will offer local, regional and international delivery so you can get your merchandise to customers anywhere in the world. They should also provide a variety of shipping venues, including trucks, air and bicycle, to give you the fastest delivery for the best price.
You will want to be able to communicate with your shipping service regularly to track packages and follow up on delays. When you click on the “Contact Us” page for your courier service, look for a variety of contact options, including live chat, email and a toll-free phone number. This lets you know that the courier service wants to make itself available to its customers and will be responsive to you if there is a problem.
Finding the right shipping courier can make all the difference in the success of your e-commerce business. By following these tips and checking forums and other websites for specific advice, you can find the best shipping courier for your needs.