May 25, 2022
I made the first contact with Mr. Jack Dou, owner of the company CHANGZHOU DEGE DECORATIVE MATERIAL CO., LTD, (DEGE) who offered me wpc panels, which I wanted to import for my company. Then I have paid 100 usd for shipping samples and on this, we made our first order, we paid 30% according to the PI for a value of USD9.100. In the PI it says that the supplier should have the merchandise ready after 30 days after receiving the deposit payment by buyer. It exceeded almost 65 days that the merchandise was ready, we noticed that the supplier had made mistake with the colors of some products and they tried to deceive us by denying that they ever had changed the color. The claimed it was effect of the photographs that changed the color. After arguing for a long time and proove that the design of the photographs was differetn they agreed to change the colors as was mistake by factory.

After telling them we don´t like that they try to tell us lies, the owner of the company, Jack Dou, never spoke to us again and refused to answer phonecalls and mesaages. Afterwards we spoke with a saleswoman called Tina who treated us like garbage; this entailed to loose confidence in them. They made us sign another PI as they modified for the change of the mistake made by them and without realizing it the supplier changed the dates of the original pi of the order, so that non-compliance on their part would not apply due to the delay in production, which exceeded 65 days. When this bad business relationship began, it got worse and worse on their part, where they treated us badly, they did not answer our chat for days, forced us to hire an inspection company, which, when carrying out the inspection, rejected all the products due to poor quality, additionally they did not have the merchandise fully produced and much of it was not packed for export. We spoke with the supplier who would answer us for the quality or that he return our deposit 9100 usd and he said that his quality was good that the report was not true that if he did not give us any discount. Also treat that if we did not pay the merchandise immediately they would sell the goods to other customers and we would loose the deposit. Seeing this situation that we would loose the deposit, we agreed to continue with the business, under the condition that we would send an inspector again at moment of loading to make sure everything would be loaded OK. We would pay 70% once loaded and meanwhile the truck stay at their factory till money reflected in their bank account. We accept extra charge for stand-by of the truck. The supplier refused to accept this solution although accroding to the terms of the original PI. He told us that he would literally refuse to pay back our deposit USD 9100. Additionally, Tina, Angel and Jack changed the PI conditions three times to benefit themselves and did not respect the initial conditions of the business. It is worth mentioning that they present themselves as manufacturers and they are not; they are intermediaries.