How on earth can they justify wanting your suppliers information?
What a complete farce!
i am so annoyed i have had my abay account and paypal account for no more than a week and its already been BLOCKED i have bought 2 things off there and paid with debit card (£8.00 altogether) and have sold ONE thing a sky box.. received payment through paypal £55 and posted everything off, been left good feedback by the buyer too.
Im trying to build up my feedback as i have never used it before.
I have sent various emails expressing my dissatisfaction.
Spoke to eddie and natasha today who could not understand why my account had been blocked, however it is with the 'trusted and safety' department now, whatever that may be??!!
I had a 'reinstate' form emailed to me in which i have filled out with a covering email, again stating how ridiculous this is. To add insult to injury they cancelled my purchases (although one arrived today) and dint inform me of what was going on. i have forwarded all emails to natasha who has logged them, from the buyer of my sky box to the people i have purchased things from!
I also pasted the chat that i had with eddie today and forwaded that on to them. I am not aware that i have brached any rules or policies. I thought i might owe them money and although it said i didnt i still paid £5.00 to them to see whether that would rectify the problem.
Another thing that annoys me greatly is that i had to call a premium rate number at £1.50pm! Ridiculous! I am fuming right now. I dont like being treated as if ive done something wrong when as far as im concerned i clearly havent. I will see what the outcome is but for the mean time my account remains blocked and my measly £50.00 in paypal is on hold!
Quote from a link regarding Pay Pal payments being held
Firstly let me tell you that there is no requirement under EU Anti money laundering legislation for paypal to freeze accounts, that is a rule they invented so they are lying to you for a start.
I challenged account freezes several times, 3 times via the small claims court and paypal never tried to defend, because they have no grounds or real legal right to hold the money.
In this instance paypal will probably try to hold the money for six months, but there is no need to let them.
First thing to do is email them a pre-legal notice and post it also to their uk offices at:
PAYPAL (EUROPE) LTD
Send the letter recorded, given the time elapsed allow only 7 days for them to release the money (sorry there is no overnight solution unless they give in to the pre-legal email)
The basis of your letter and email should read:
Despite my compliance with your request to supply extra proof of identity and other documentation i am disappointed that you have failed to remove the account limitation and i remain unable to access my funds.
Furthermore i am alarmed that you claim that you have to freeze money due to EU Anti money laundering regulations as this is not my understanding of the law. Could you therefore provide documented evidence from a respected legal source that highlights the requirement for you to freeze my account funds in order to comply with EU Anti money laundering legislation.
I require my funds to be released within 7 days or a valid legal reason that prevents you from doing so be presented to me in writing.
If you ignore this notice or reply in any other way than to comply with the above i will commence legal proceedings without further notice, at which time court costs, legal expenses and interest will be added to the amount being held in my account by you against my will.
if they do not release your money after seven days, or they reply asking for extra i.d. or in any other way try to stall you then issue the court claim online via www.moneyclaim.gov.uk , it costs £25 but that is charged back to paypal, they will not defend unless you committed some kind of fraud which i presume you did not.
A few times when i did this paypal backed down without me having to claim via the court but three times i had to claim but still they never disputed the claim they just released my money plus costs.
Going through the court is better than waiting six months which is how long paypal can, and often do, hold money according to their T&C'S.
However if that sounds too long to wait then do as i say but ring them every day and demand to speak to a senior manager when you ring stating this is a pre legal warning, then pester them and make it clear you are going to take them to court if they do not release your money within the time frame you set, no excuses will be accepted, if you stand firm they may give in within a few days but failing that you will have started the process to get your money back if they won't play ball.
Good luck and if you need any advice just ask.
I made several complaints yesterday and got a reply today, they say i listed an item where i need to proove its mine or i have an agreement with a supplier! For a start i never liseted this item and secondly what the hell would i do if i was intending to use a dropshipper? Which i was for other items!!
Also they require photo id, i recently lost my passport on a night out and dont have a provisional or driving liscence.. i can however provide utility bills, birth certificate etc.
I think this is a complete farce!